Business Analyst (Retail Supply Chain & eCommerce)

Location: Northern Suburbs, Western Cape

Ref: LRP21008

Type: Permanent

Industry: Professional

A leading South African retailer has an exciting opportunity for a Business Analyst with eCommerce/Supply Chain experience to join their Supply Chain Systems Team on a permanent basis.

Salary – R40k/month basic, negotiable and dependent on experience. Furthermore the company has quarterly and annual incentive & bonus packages.

Key Responsibilities

  • Assess and define change requests received from users in relation to business processes and systems.
  • Provision of solutions and support for the implementation thereof.
  • Effectively manage change requests from business stakeholders
  • Translation of business process and systems requirements into specific projects ensuring solutions are commercially acceptable within the strategic framework.
  • Working closely with the Supply Chain Business Process Engineers in order for the Pick and Pack solution to work seamlessly with the operational processes and operational layout of the warehouse
  • Provision of effective and timeous support to internal users on processes, systems and technology activities.
  • Provision of detailed documentation of current information, data and solutions
  • Supply users with skills & knowledge of process and systems via training sessions and workshops to enhance culture of super users
  • On-ging user support


  • Degree or National Diploma in business analysis or equivalent (Essential)
  • Bachelor’s degree or National Diploma in Information Technology (Beneficial)
  • Affiliation to a professional institution for Business Analysis (IIBA) (Beneficial)
  • Affiliation to a professional institution for Project Management (Beneficial)
  • BABOK methodology (Beneficial)

Essential Experience

  • Minimum of 5 years’ experience as a Business Analyst with at least 2 years’ experience within the retail, Finance and/or consulting environment
  • Business Analyst experience: system analysis, & business process development, including the facilitation of workshops and the preparation of documentation including the mapping of integration
  • System support: maintaining an incident management process including resolution management; analysing the nature of incidents; liaising with system developers in order to resolve incidents and provide training and feedback to the business.
  • Setup of test scenarios, executing of UAT testing and facilitate the quality assurance of the solution
  • Experience in mapping integration processes between new packages, solutions and internal systems
  • Drafting training material & train the users on new systems and functions implemented
  • Provide input to process team in order to compile operational SOP documentation

Preferred Experience

  • Experience in online commerce and Supply Chain processes.
  • Thorough grasp of business fundamentals and strategic priorities & innovation
  • Writing business requirements, system requirements and functional specifications according to the BABOK methodology
  • Project Management experience in order to manage different roles and responsibilities of internal and external resources contributing to the Supply Chain solution
  • Exposure to successful technology systems implementation
  • Exposure to change management


  • A working knowledge of business process mapping tools, preferably MS Visio
  • Must be highly proficient in latest versions of MS Office, Excel and Powerpoint
  • Understanding of Project Management methodologies, preferably PMBOK
  • Understanding of Business Analysis methodologies, preferably BABOK
  • Commercial understanding of the retail systems environment
  • Implementation of business solutions and change management
  • Documenting and analysing informational data
  • Determine business solutions and assess them for both technical and business compatibility
  • Business and functional requirements elicitation
  • Strong written and verbal communication
  • Presentation of business processes and system solutions to both software developers and the business
  • The ability to workshop and facilitate JAD sessions
  • Evaluate different business solution options and applying commercial acumen in the decision making process
  • Be highly proficient in testing methodology



  • Ensure you meet all the requirements
  • Complete all the requested information below
  • Remember to attach your CV
  • Once your application has been made, you will receive a generic e-mail to confirm the receipt of your application
  • Only short-listed  candidates will be contacted
  • Should you not be contacted by a consultant within 2 weeks, please consider your application as unsuccessful.