Business Analyst (Retail Operations)

Location: Northern Suburbs, Cape Town

Ref: LRP21006

Type: Permanent

Industry: Professional

An exciting opportunity for a Business Analyst with Retail Operations experience has become available in the Operations Support team of a large South African based retailer. This permanent role based in the Northern Suburbs of Cape Town, will be responsible for acting as the interface between the Business, Partners and other information technology suppliers.

Salary – R35 to R40k/month, plus bonus incentives

Key Responsibilities     

  • Effectively manage change requests from business stakeholders: To assess and define change requests received from business users in relation to business processes and systems. Provision of solutions and support for the implementation thereof.
  • Translation of business process and systems requirements into specific projects ensuring solutions are commercially acceptable within the strategic framework.
  • User ongoing support: Provision of effective and timeous support to internal users on processes, systems and technology activities.
  • Business Analysis Documentation: Provision of detailed documentation of current information, data and solutions.
  • Training: Supply users with skills & knowledge of process and systems via training sessions and workshops to enhance culture of super users.


  • Minimum of 3-4 years’ experience as a Business Analyst, with at least 2 years spent within a Retail environment.
  • Typical Business Analyst exposure: system analysis; business process development, including the holding of workshops; preparing documentation in accordance with BABOK methodology.
  • Acting as an interface between business units and support teams.
  • Identifying, assessing and documenting business requirements.
  • Writing business requirements, system requirements & functional specifications.
  • Project Management (preferred)
  • Maintaining configuration documents and providing recommendations as necessary.
  • Quality assurance and testing.
  • System support exposure: maintaining an incident management process; analysing the nature of incidents; liaising with system developers in order to resolve incidents.
  • Exposure to system architecture.


  • At least a Business Analysis/ Process related Diploma or Commercial Degree with relevant retail Business Analytics experience.
  • Affiliation to a professional institution for Business Analysis (IIBA) would be advantageous.


  • The latest MS Office.
  • A working knowledge of Visio, MS Project and other process mapping tools.
  • Thorough understanding of operations and systems.
  • Business requirements elicitation.
  • Determination of business solutions.
  • Testing solutions for technical and business compatibility.
  • Business process management.
  • Documenting and analysing information and data.
  • Project feasibility reports.
  • Implementing business solutions and change management.
  • Understanding of business analysis methodologies (BABOK).
  • Commercial understanding of the Retail systems environment.



  • Ensure you meet all the requirements
  • Complete all the requested information below
  • Remember to attach your CV
  • Once your application has been made, you will receive a generic e-mail to confirm the receipt of your application
  • Only short-listed  candidates will be contacted
  • Should you not be contacted by a consultant within 2 weeks, please consider your application as unsuccessful.