Business Analyst (Retail Operations)

Location: Bellville, Cape Town

Ref: LRP20032

Type: Permanent

Industry: Professional

An exciting opportunity for a Business Analyst has become available in the Operations Support team of a large and established South Africa retailer. The role is responsible for acting as the interface between the Business, Partners and other information technology suppliers.

Salary on offer: R40k - R45k p/m CTC basic

Key Responsibilities           

  • Effectively manage change requests from business stakeholders
  • Translation of business process and systems requirements into specific projects ensuring solutions that are commercially acceptable within the strategic framework.
  • Business Analysis Documentation - Provision of detailed documentation of current information, data and solutions.
  • Training - Supply users with skills & knowledge of process and systems via training sessions and workshops to enhance culture of super users.
  • User support - Provision of effective and timeous support to internal users on processes, systems and technology activities.


  • A Business Analysis/ Process related Diploma is highly desirable, but not essential.
  • Affiliation to a professional institution for Business Analysis (IIBA) would be advantageous, but not essential.

Experience - Essential

  • Minimum of 3-4 years’ experience as a Business Analyst, with at least 2 years spent within a Retail environment.
  • Typical Business Analyst exposure: system analysis; business process development, including the holding of workshops; preparing documentation in accordance with BABOK methodology.
  • Acting as an interface between business units and support teams.
  • Identifying, assessing and documenting business requirements.

Experience - Preferred

  • Thorough grasp of business fundamentals and strategic priorities.
  • Writing business requirements, system requirements & functional specifications.
  • Project Management.
  • Maintaining configuration documents and providing recommendations as necessary.
  • Quality assurance and testing.
  • System support exposure: maintaining an incident management process; analysing the nature of incidents; liaising with system developers in order to resolve incidents.
  • Exposure to system architecture.

Knowledge required

  • The latest MS Office and working knowledge of Visio, MS Project and other process mapping tools.
  • Thorough understanding of retail operations and systems.
  • Business requirements elicitation.
  • Determination of business solutions.
  • Testing solutions for technical and business compatibility.
  • Business process management.
  • Documenting and analysing information and data.
  • Project feasibility reports.
  • Implementing business solutions and change management.
  • Understanding of business analysis methodologies (BABOK).
  • Commercial understanding of the Retail systems environment.



  • Ensure you meet all the requirements
  • Complete all the requested information below
  • Remember to attach your CV
  • Once your application has been made, you will receive a generic e-mail to confirm the receipt of your application
  • Only short-listed  candidates will be contacted
  • Should you not be contacted by a consultant within 2 weeks, please consider your application as unsuccessful.