GIS IT Support Technician

Location: Centurion (Gauteng), Cape Town or Durban

Ref: LRG21009

Type: Permanent

Industry: Geospatial

An established telecommunication infrastructure service provider with a national footprint is looking to employ a GIS IT Support Technician to join their Gauteng, Cape Town or Durban based teams on a permanent basis.

A GIS Support Technician is responsible for the support of application and software value chain, in order to provide product solutions for specific business needs. This role requires the support of the entire process of building applications, from the design and creation process, to testing, rolling out the application and 1st line support for applications used with DBS.

Salary – R20 to R30k/month, dependant on experience

Location – Centurion (Gauteng), Cape Town or Durban

Requirements

  • A Diploma in computer science or related field (a degree would be advantageous)
  • 1-3 years GIS customer service or service desk working experience, preferably telecoms but not essential
  • Novice exposure to Database administration and Scripting
  • Solid ESRI GIS software knowledge and work experience

Responsibilities

  • Receive and log calls from users, correctly identify the incident from the list of options that requires resolution and prioritise accordingly
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up Application or resolve issues
  • Escalate problems that are outside technical expertise/ level to the appropriate Specialist
  • Install and configure application, diagnosing software faults and solving technical and applications problems
  • Accurately record, update and document requests using the IT service desk system
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
  • Maintain a first-class level of customer service ensuring that all customers are treated efficiently within agreed OLAs/ SLAs
  • Collaborate with team members to create, maintain, and publish relevant support documentation to assist staff in the quick resolution of their incidents and service requests to enable users to become more self-sufficient
  • Participate in development of client training programs by identifying learning issues, recommending instructional language
  • Conduct research on emerging products, services, protocols, and standards in support of the discipline
  • Conduct research and contribute to best practices and industry standards in your area of responsibility
  • Learn relevant business processes and understand the data and information flows, criticalities, and dependencies
  • Expand own IT capabilities by obtaining relevant certification’s and higher levels with DBS beyond assigned areas of expertise

 

HOW TO APPLY 

  • Ensure you meet all the requirements
  • Complete all the requested information below
  • Remember to attach your CV
  • Once your application has been made, you will receive a generic e-mail to confirm the receipt of your application
  • Only short-listed  candidates will be contacted
  • Should you not be contacted by a consultant within 2 weeks, please consider your application as unsuccessful.